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OSHKOSH CAMPUS STUDENTS: Online orders placed after Thursday, January 26, 2023 will be for SHIPPING ONLY. Online orders will not have a pick up on campus option and shipping fees will be applied. Because we don't ship items over the weekend, the quickest option after January 26 is to come in the store with your course schedule and student ID to purchase your books.

FDL AND FOX CAMPUS STUDENTS: Online orders will have the option to Ship from Store or Pick Up on Campus. Pick Up on Campus will be available between the dates of 1/30 through 2/10 at the Fox Cities or Fond du Lac campus libraries. You will select your pick up location at checkout. Pick Up on Campus orders placed on 1/30 or later, allow a minimum of 48 business hours between placing your pick up order and drop off at your campus. Orders placed over the weekend will not begin processing until the following Monday.
Please wait until you receive the email from us that your order has been dropped off at your campus before stopping at the library to pick up your order. Click for more info.

Apparel & Gift orders placed after January 26 will be shipping only.

Refund Policies

REFUND DEADLINE DATES FOR COURSE MATERIALS
  WITHOUT
Proof of Course Drop
WITH
Proof of Course Drop
Spring 2023
1st 7-week Monday,
February 6, 2022
Friday,
February 10, 2022
14-week Monday,
February 6, 2022
Friday,
February 24, 2022
2nd 7-week Monday,
April 3, 2022
Friday,
April 7, 2022
May Term 2023
3-week Wednesday,
May 17, 2023
Friday,
May 19, 2023
*FOR ALL EVENING CLASSES: Course materials must be returned prior to the THIRD class meeting.

Rental books not returned by the due date will result in a charge for full retail price (less rental fees already paid) of the rented books. Rental books are due by the end of business the first Monday after the term ends. This fee will be charged to your student account.

Click here for our Rental Policy

REFUND POLICY FOR NON-TEXTBOOK MERCHANDISE

  • University Books & More will give a full refund for non-textbook merchandise if the item has not been used and is returned within thirty days of purchase.
  • Merchandise must be in new saleable condition.
  • University Books & More cash register receipt and a photo ID are required.
  • Clearance items are only returnable within 7 days of purchase.

REFUND POLICY FOR TRADE (NON-TEXT) BOOKS University Books & More will give a full refund on any trade book if the book is returned within seven business days from the date of purchase, and if the book is in NEW condition. No refund will be given if the book is damaged or used in any way. No refund will be given on Cliff Notes, Study Guides, Test Preps, or Magazines.

REFUND POLICY FOR VITALSOURCE EBOOKS ONLY If your order includes the purchase of a VitalSource ebook. Per VitalSource’s policies, this ebook is only refundable within 14 days of purchase. Fall 2022 VitalSource ebook purchases made on September 20th or later: NO refunds will be granted after October 4th, 2022, regardless of when the ebook was purchased. VitalSource ebook purchases made after October 4th, 2022 are non-refundable. There will be no exceptions to these policies for any reason (including class drop or withdrawal).  

REFUND POLICY FOR TEXTBOOKS To receive a full refund for textbooks and/or package sets, the following  conditions must be met:

  • STUDENT OR LEGAL PHOTOGRAPHIC IDENTIFICATION CARD

Bring your student identification card or another form of photographic identification with you (e.g., driver's license).

  • CASH REGISTER RECEIPT

Bring the University Books & More receipt received at the time the textbooks were purchased. A sales receipt for the item must accompany all refund requests.

  • CREDIT, DEBIT, TITAN CARD, OR STUDENT ACCOUNT
If your textbooks were purchased with a credit, debit, Titan card, or student account, bring the exact same card with you. NOTE: If textbooks were charged, any refunded amount will be credited back to the same card with which the books were purchased; cash is not paid out for books previously charged.
 
  • COMPLETE AND IN GOOD CLEAN CONDITION
NEW TEXTBOOKS and NEW PACKAGE SETS must be complete, clean, unmarked, and undamaged. TEXTBOOKS or PACKAGE SETS returned for refund in USED condition are subject to the USED book price (75% of the new price).
 
  • COURSE READERS & MANUALS
Proof that the course has been dropped before the refund REFUND DEADLINE DATE (dates are listed in the top right-hand column) must accompany any course readers or manuals containing reprinted copyrighted materials.
 
  • PURCHASED AFTER ELIGIBLE PURCHASE DATE
Textbooks and package sets must be purchased after their ELIGIBLE PURCHASE DATES (dates are listed in the right-hand column).
 
  • RETURNED BEFORE REFUND DEADLINE DATE
Textbooks must be returned before the REFUND DEADLINE DATE (dates are listed in the top right-hand column).
 
  • SORRY, SPECIAL ORDERS ARE NON-RETURNABLE

CONDITION

University Books & More reserves all rights and the sole discretion of determining the condition of any merchandise being submitted for return and refund.