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Refund Policies

REFUND DEADLINE DATES FOR COURSE MATERIALS
  WITHOUT
Proof of Course Drop		 WITH
Proof of Course Drop
January Term 2025
3-week Wednesday,
January 8, 2025		 Friday,
January 10, 2025
Spring 2025
1st 7-week Monday,
February 10, 2025		 Friday,
February 14, 2025
14-week Monday,
February 10, 2025		 Friday,
February 28, 2025
2nd 7-week Monday,
April 7, 2025		 Friday,
April 11, 2025
*FOR ALL EVENING CLASSES: Course materials must be returned prior to the THIRD class meeting.

REFUND POLICY FOR NON-TEXTBOOK MERCHANDISE

  • University Books & More will give a full refund for non-textbook merchandise if the item has not been used and is returned within thirty days of purchase.
  • Merchandise must be in new saleable condition.
  • University Books & More cash register receipt and a photo ID are required.
  • Clearance items are only returnable within 7 days of purchase.

REFUND POLICY FOR TRADE (NON-TEXT) BOOKS University Books & More will give a full refund on any trade book if the book is returned within seven business days from the date of purchase, and if the book is in NEW condition. No refund will be given if the book is damaged or used in any way. No refund will be given on Cliff Notes, Study Guides, Test Preps, or Magazines.

REFUND POLICY FOR VITALSOURCE EBOOKS ONLY Per VitalSource's policies, ebooks are only refundable within 14 days of purchase. For Spring 2025 VitalSource ebook purchases made on February 14th or later: NO refunds will be granted after February 28th, 2025, regardless of when the ebook was purchased. VitalSource ebook purchases made after February 28th are non-refundable. There will be no exceptions to the above policies for any reason (including class drop or withdrawal).

REFUND POLICY FOR TEXTBOOKS To receive a full refund for textbooks and/or package sets, the following  conditions must be met:

  • STUDENT OR LEGAL PHOTOGRAPHIC IDENTIFICATION CARD

Bring your student identification card or another form of photographic identification with you (e.g., driver's license).

  • CASH REGISTER RECEIPT

Bring the University Books & More receipt received at the time the textbooks were purchased. A sales receipt for the item must accompany all refund requests.

  • CREDIT, DEBIT, TITAN CARD, OR STUDENT ACCOUNT
If your textbooks were purchased with a credit, debit, Titan card, or student account, bring the exact same card with you. NOTE: If textbooks were charged, any refunded amount will be credited back to the same card with which the books were purchased; cash is not paid out for books previously charged.
 
  • COMPLETE AND IN GOOD CLEAN CONDITION
NEW TEXTBOOKS and NEW PACKAGE SETS must be complete, clean, unmarked, and undamaged. TEXTBOOKS or PACKAGE SETS returned for refund in USED condition are subject to the USED book price (75% of the new price).
 
  • COURSE READERS & MANUALS
Proof that the course has been dropped before the refund REFUND DEADLINE DATE (dates are listed in the top right-hand column) must accompany any course readers or manuals containing reprinted copyrighted materials.
 
  • PURCHASED AFTER ELIGIBLE PURCHASE DATE
Textbooks and package sets must be purchased after their ELIGIBLE PURCHASE DATES (dates are listed in the right-hand column).
 
  • RETURNED BEFORE REFUND DEADLINE DATE
Textbooks must be returned before the REFUND DEADLINE DATE (dates are listed in the top right-hand column).
 
  • SORRY, SPECIAL ORDERS ARE NON-RETURNABLE

CONDITION

University Books & More reserves all rights and the sole discretion of determining the condition of any merchandise being submitted for return and refund.

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748 Algoma Blvd
Oshkosh, WI 54901
General info
(920) 424-0277
bookstore@uwosh.edu
Textbook info
(920) 424-2312
textbooks@uwosh.edu
Store Hours
Mon-Fri | 8am-4:30pm
Sat-Sun | Closed
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