Frequently Asked Questions

Does the bookstore carry more than textbooks?

Yes! We sell UW Oshkosh apparel and giftware, school and art supplies, bestsellers and other general interest books, study aids, computer supplies and greeting cards. University Books & More is your only source for official UW Oshkosh apparel and gift items.

Where are the textbooks located?

The stock on our website is the same product that is in our physical store located in Reeve Memorial Union in University Books & More on the Oshkosh campus. We carry materials for both campuses. Our textbook department is open year round in the lower level of the store.  

How does the textbook ordering program work?

We allow students to place orders for their textbooks and some required supplies with our online ordering system within the refund policies of that semester. All of these orders must be paid for online. You can use a credit/debit card, charge to your student account, use Titan Dollars, UW Oshkosh and University Books & More gift cards. The orders must be put under that one student’s name and only that one student's books can be charged to their student account. If picking up orders on a campus you must have your order number and a legal photo ID with you. Charges to student accounts are not seen immediately on your tuition bills.  

To place an order click here

Why aren't there any books listed for my class yet?

This can mean the instructor or department hasn't yet told us what books are needed for that section of a course. It may also mean we are trying to get clarification on information sent in before we post it. 

I ordered “Used”, why did I get a new book?

We stock as many used textbooks as we can, whether through buyback or textbook wholesalers. However, used books are not always available. If the professors choose a new edition of the book there may only be new copies available to us. Access codes or packages with access codes are always new and sometimes less expensive to purchase as a new package. Once used copies are gone, we give you the next least expensive option we have available at the time your order is put together. All orders are processed first come first serve.

I ordered 3 books but was only charged for 2. Where is my other book?

Multiple copies of the same or a similar item may have been ordered, if so we will only put one in the order. In instances when that last book hasn’t arrived at the Oshkosh campus yet, you will typically receive another email when it does. If you selected Do Not Replace for your substitution preference then an unavailable item may have been removed completely from the order. 

What does “Choose ____ of ­­­____” mean?

This can mean the instructor has given you the choice of any number of books for a course. Sometimes they are different editions of the same book. Often it means separate pieces of a package set may be available. It may mean the book is available in different forms; looseleaf versus hardcover as an example. Or that you can purchase a book with the access code or these as 2 separate pieces.

What is Instant Access?

If your course states Instant Access, the required course materials that your instructor assigned will be delivered digitally through Canvas on the first day of class. This program ensures you are receiving your course materials at a significant discount off of list price. Your student account will be billed for the required course material and must be paid to your student account directly. This program is optional, however you must actively opt-out if you do not wish to participate. More information and the link to opt-out will be emailed to your student email address towards the beginning of the semester.

Do I have to ship my books or can I pick them up on campus?

If you ordered from University Books & More you may choose shipping or pick up on campus depending on the time of year. Watch your email for more detailed locations and times.

Oshkosh campus: Orders can be picked up in the course materials department of the campus store with your order number and your photo ID. 

All shipping orders will be charged a shipping fee. Tracking numbers will be sent to email addresses on orders directly from UPS or USPS. All international orders will need to email us to verify shipping information. These orders will be charged that shipping day's rates. Expect delays in shipping overseas. (Many international orders have been taking 4 weeks for delivery)

What if I am shipping my order to a military address?

Street address: Grade, and PSC or unit number and box number

City: Enter either APO, FPO or DPO

State: Select Armed Forces: Location

Country: Leave default: United States

Postal Code: The five-digit zip code

I just placed my order. When will it be ready?

This varies based on store hours, availability of items, and volume of orders. You will receive an email from our system when your order is placed and another when it has been processed. It is ready after this second or third email if you paid with credit card.  You can always track the progress of your order by logging in to your account to see if it may have been completed and you missed the email. Emails come from textbooks@uwosh.edu. Shipping tracking numbers come directly from UPS or USPS email addresses separately. 

How do I make changes to my order?

You cannot make changes to your order once it has been placed. You will need to contact the bookstore for assistance.

How can I return a textbook?

If you purchased the incorrect text, or dropped a class, etc; please bring your textbook(s), your receipt, and your photo ID to University Books & More on the Oshkosh campus. Refunds are done at the entrance of the store at the registers. Do not bring books already paid for to the textbook department. If you decline a receipt and/or refund policy or do not receive an emailed receipt the terms and policies still apply. Once these dates have passed, textbooks are no longer returnable. Consider selling them back at buyback at the end of the semester instead.

Students that can not make it to the store in Oshkosh can contact the store by phone or email for other return options. 

What if there is a problem with my order?

If you receive an incorrect, damaged, or defective item or the wrong order, please contact us directly by phone or email. We will work with you to resolve the problem as soon as possible.

How do I cancel an online order or VitalSource text?

You must contact the store directly by phone or email. We will need your order number and we will verify if a refund can be processed. Student account charges can take 24-48 business hours for charges to show as refunded, and credit/debit refunds can take 7-10 business days, depending on your banking institution. 

To view the bookstore’s return policies please click here

 
Do you have any questions we haven’t answered?

Please feel free to email us, or call at (920) 424-0277